Why is My TV Stuck on The Welcome Screen | Troubleshoot and Solution

BascyApril 5, 2022

0 653 5 minutes read

Why is My TV Stuck on The Welcome Screen

Is your Smart TV stuck on the welcome screen, saying “Welcome,” but not booting up any further? There are a number of possible causes for this, and we have a few easy remedies that could help?

Cable providers employ electronic equipment called modern cable boxes to create your channel selection.

The memory is lost when you remove your cable box, but when you put it back in, the cable box starts a booting process that reconnects the cable. The boot procedure may not finish in rare situations, instead of becoming stuck on the welcome screen.

The steps to correcting this problem will be described in this article:

How to Resolve It

You may also use the following ways to reset your television boxes:

Login to “My Account”
The Assistance Menu
Activating the power switch
From the device’s options
The next sections will go through each of these approaches in detail.

Return to “My Account” Online to begin again.

Go to My Account and sign in.
Select Manage TV from the drop-down menu. This option is also available under the service tab. Alternatively, you may use the tab to choose the specific TV box you want to restart.
Select the Troubleshoot option.
From here, go through all of the common solutions to make sure none of them are interfering with your service. Then press the Continue button.
There will be two choices:
System Refresh: This will resolve most issues, including DVR and On-Demand errors, as well as missing channels. When this option is chosen, all of the boxes in the house will restart for around 10 minutes.
Restart Device: You only have one choice to restart a single TV box using this. This may also deal with issues like poor performance, audio problems, and so on. It takes roughly 5 minutes to finish the procedure. When you choose Device Restart, you’ll be taken to a menu with TV Box options.
You may now choose which box you want to restart.
Select your preferred method, then troubleshoot.
Note: During the system refresh, the TV boxes must not be disconnected.

Furthermore, records, including television, will be inaccessible for the duration of the procedure.

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Why Is My Xfinity TV Stuck On Welcome Screen Troubleshooting and Solution

Restart the TV’s “My Account” App from the beginning.

Open the TV app, an Android and iOS app that allows you to manage your account.

Select the TV tile by scrolling down.
Select Troubleshoot from the drop-down menu.
You’ll be given two options: System Refresh and Device Restart (the functions of both have been explained above)
To begin troubleshooting, choose your preferred technique and click Start Troubleshooting.
While the procedure is resuming, do not unplug or switch off any of your TV boxes.

Using the Help Menu, restart the program.

To enter the Help menu, hit the A button on your remote control button.

Select the Restart tile after clicking the OK button.
After a second click on the OK button hit Restart.
The TV box will begin to restart. This is going to take some time.
Using the Power Button, restart the computer.
If your television has a power button, press it.
Ensure that the cables are well-protected.
For 10 seconds, press and hold the Power button.
When you let go of your hand, the TV Box should restart on its own.

Using the Power Cord to Restart

If your Xi5/Xi6 Wireless or XG1v4 DVR TV Box does not have a Power button, do the following steps:

Wait 10 seconds after disconnecting the TV Box.
Then reconnect it.

Restart the device by going to the Device Settings menu.

Select the Home button on your remote control.
To highlight Settings, use the right or left arrow buttons (which have a gear icon). Click the OK button.
Highlight Device Settings with the Down arrow. Click the OK button.
Select Power Preferences with the same down arrow. Click the OK button.
Then, choose Restart. Click the OK button.
Select Restart using the right arrow button. Click the OK button.
An X1 Welcome screen will appear.
The previous channel will be resumed by the TV Box.

If you still can’t get this right then watch this recommended video:

Frequently Asked Questions about TVs being Stuck on The Welcome Screen

below are some of the common queries concerning TVs being stuck on the welcome screen

1. What do you do when your TV says Welcome Bienvenido?

You may sometimes try unplugging all of the wires from the box, waiting 10-15 minutes, then reconnecting and restarting.

2. How do I unfreeze my Xfinity screen?

Restart the Xfinity My Account App from the beginning.
Alternatively, you may restart from the Help Menu.
Using the Power Button to Restart
Make sure your cords are securely fastened.
For 10 seconds, press and hold the Power button on the front of the TV Box.
The TV Box should restart on its own.

4. Why is my Comcast stuck on welcome?

Check your connections and try to reset your X1 or Xfinity Flex TV Box if it is stuck on the Welcome screen.
If you have a wireless TV box or an Xfinity Flex device, restart your modem/gateway and connect using the WPS buttons on the TV Box or Flex device.

5. Why is my Xfinity TV box not working?

Restart your Comcast cable box if your Xfinity cable box isn’t functioning. If this doesn’t work, you’ll need to factory reset the Xfinity cable box.
I’ve also discussed how to reset your cable box using the Xfinity My Account App, the restore default option, and phoning Comcast Tech Support.

6. Why is my LG TV stuck on the welcome screen?

To do a soft reset, simultaneously press and hold the Volume Down and Power buttons until the device reboots.
This will usually take 11-12 seconds. When you see the LG bootup logo, let go of the keys.

7. How do I fix RDK 03036?

Unplug the TV Box for 1-2 minutes and then plug it back in to restart the process.
If you can’t power cycle the TV Box, try restarting it using your Xfinity Voice Remote by saying “Restart TV Box” or holding down the power button on the TV Box, if applicable.
Please check to Restart Your TV Box for further details.

8. How long does a Comcast cable box last?

On the hard disk, your X1 DVR can record about 150 hours of HD content, with 150 hours of Cloud DVR storage per X1 DVR. The availability of various apps differs per TV Box.

9. How do I reboot my smart TV?

Hold down the POWER button until a choice displays, then choose Restart.

In Conclusion

When you use these ways, your TV will fully boot. If you continue to have this issue, you should contact TV customer service and maybe seek a replacement. Alternatively, this box may be brought to their office and examined by a technician.